This survey has now closed
Thank you to everyone who took the time to complete our Community Satisfaction Survey online. While telephone surveys are still being conducted, we’re now beginning the process of collating results and developing a report to share the community’s feedback and insights.
Help shape the future of Council services
The Community Satisfaction Survey (CSS) is a biennial survey that measures how satisfied our community is with Council’s services, facilities and overall performance.
Your feedback helps us understand what we’re doing well and where we can improve.
The survey takes approximately 10 to 15 minutes to complete and closes on April 19.
Have your say
Your feedback helps inform planning, service improvement and future priorities.
Frequently asked questions
Results will be shared with the community towards the end of 2026 through Council’s Annual Report. If you follow this project page, we will also provide an update directly to followers.
If you need assistance, please contact us on 02 4934 9700 and we can support you to complete the survey.
Survey responses are anonymous. We may ask for general demographic information (e.g. age group or gender) to help understand trends across the community however this information is not used to identify individuals
Anyone who lives in the Maitland Local Government Area is encouraged to participate.
Council uses community feedback to guide planning, improve services, and set future priorities. This survey ensures decisions reflect the needs and experiences of the community.
Previous community satisfaction survey results (2024) are published in our Annual Report 2024-25.
