Maitland’s face to face Visitor Information Service is on the move
From Friday 1 May 2026, Maitland’s Visitor Information Service will relocate to Maitland Regional Art Gallery.
The move follows a comprehensive review of Visitor Information Services including engagement that received 1028 submissions, with the responses showing strong support for the continuation of a face-to-face offering.
In-person visits to the current Visitor Information Centre site do not justify a standalone service so Council has resolved to move the service to Maitland Regional Art Gallery, which is already a significant cultural attraction in our city.
The new location will provide a more accessible face-to-face experience for visitors as well as new and existing residents, with its close proximity to key locations in Central Maitland and major event sites such as Steamfest.
The Central Park Café, RV parking, RV dump point and facilities will remain operational at the site on the corner of the New England Highway and High Street.
A report on the future use of what is currently known as the Visitor Information Centre building will be presented to Council at April’s meeting.
Frequently Asked Questions - Visitor Information Services relocation
Maitland’s Visitor Information Service will relocate to Maitland Regional Art Gallery from Friday 1 May 2026.
The move follows a comprehensive review of Visitor Information Services completed in 2023. This review included community engagement and there was a strong support for face-to-face services continuing.
In-person visits to the current Visitor Information Centre site do not justify a standalone service so Council has resolved to move the service to MRAG, which is already a significant cultural attraction in our city.
Customers will be able to access visitor information services at the Maitland Administration Centre (MAC) on Mondays when Maitland Regional Art Gallery (MRAG) is closed.
At the April 2026 Council Meeting, Council resolved that the Visitor Information Centre (VIC) space is offered under a model where it is leased to a community group through an Expression of Interest process.
Any future use of the site will align with Council’s Community Infrastructure Strategy to ensure the site is fit for the future.
The Central Park Café will remain operational as the current VIC is as independent service next to the cafe
Yes - the dump point will remain operational.
Maitland Regional Art Gallery offers dedicated parking and is conveniently close to other parking options in Central Maitland, including long spaces right out front of the Town Hall and the Maitland Administration Centre. Harold Gregson Park is also a short distance away (350m) for RV or caravan parking.
The My Maitland website and social media are a great resource for those keen to learn more about everything happening in Maitland, from a what’s on calendar to entertainment and accommodation options, local business listings and a trip planner for those who want to design their stay according to their interests, length of stay and budget. www.MyMaitland.com.au
Council's destination website www.MyMaitland.com.au is the go to for online information on local attractions, experiences, events and accommodation.
The information available here is widely promoted by Council.
To update your existing business or event listing, or to list a new visitor economy business or event, contact business@maitland.nsw.gov.au.
Fast Facts (August 2023)
